The opportunity
An AI agent can gather information, call an approved tool and propose a next action. A narrow agent could triage support tickets, draft replies or prepare a daily report. Define its job and permissions before choosing a model.
How to approach it
Map the data source, permitted actions, exceptions and approvals. Retrieval from maintained documents is often more dependable than a model answering from memory. Log tool calls and keep sensitive actions behind human confirmation.
What to measure next
Test local names, currency formats, ambiguous requests and connectivity failures. Measure successful completions, escalations and cost per task. Start with read-only assistance and add actions only when the evidence supports it.
Further reading: Official source and guidance.