The opportunity

AI products may process messages, documents, voice recordings or transactions. List what information is collected, why it is needed, who can access it and when it will be deleted. Limit the data to what the task requires.

How to approach it

Separate testing data from live customer data. Mask identifiers in examples, restrict access to logs and review how outside model providers handle submitted content. Tell people when they are interacting with AI and offer a route to a person.

What to measure next

The Ghana Data Protection Commission is a starting point for local obligations. Seek qualified advice for specific legal duties, especially with sensitive information. Review errors and access regularly as the product changes.

Further reading: Official source and guidance.

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